It is Lowther Loudspeaker Systems Ltd's policy to respect your privacy regarding any information we may collect from you across our website, https://lowtherloudspeakers.com, and other sites we own and operate.
1. Information We Collect
Log data
When you visit our website, our servers may automatically log standard data provided by your web browser. This may include your computer's IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
Device data
We may also collect data about the device you're using to access our website. This may include device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on your device and software settings. Please check your device manufacturer or software provider policies to learn what information they make available to us.
Personal information
We may ask for personal information such as your:
- Name
- Phone or mobile number
- Home or mailing address
- Work address
- Payment information
System Adviser conversations
If you use our System Adviser, we record the messages exchanged so we can improve the advice it gives and understand which questions we answer poorly. These conversations are linked to a browsing session rather than to you personally, unless you choose to share your details with us. They are retained for up to 12 months and then deleted automatically. Please do not enter sensitive personal information into the adviser.
2. Legal Bases For Processing
We process your personal information lawfully, fairly, and transparently. We collect and use information only where we have legal bases to do so. These depend on the services you use and how you use them. We collect and use your information only where:
- it's necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract;
- it satisfies a legitimate interest (which is not overridden by your data protection interests), such as research and development, marketing and promotion of our services, or protecting our legal rights and interests;
- you give us consent for a specific purpose (for example, subscribing to our newsletter); or
- we need to process your data to comply with a legal obligation.
Where you consent to our use of information for a specific purpose, you may change your mind at any time (without affecting processing that has already taken place).
We do not keep personal information longer than necessary. While retained, we protect it within commercially acceptable means to prevent loss, theft, unauthorised access, disclosure, copying, use, or modification. No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute data security. We may retain personal information to comply with legal obligations or protect vital interests.
3. Collection and Use of Information
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner incompatible with these purposes:
- to contact and communicate with you;
- for internal record keeping and administrative purposes;
- for analytics, market research, and business development, including operating and improving our website, associated applications, and social media platforms; and
- to comply with our legal obligations and resolve any disputes.
4. Disclosure of Personal Information to Third Parties
We may disclose personal information to third-party service providers to enable them to provide their services. These may include IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment system operators.
5. International Transfers of Personal Information
Personal information we collect is stored and processed in the United Kingdom, or wherever we or our partners, affiliates, and third-party providers maintain facilities. By providing personal information, you consent to disclosure to these overseas third parties.
Transfers from the European Economic Area (EEA) to countries outside the EEA are protected by appropriate safeguards, such as standard data protection clauses approved by the European Commission or other legally accepted means.
Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws. There is a risk that you may not be able to seek redress under our jurisdiction's privacy laws.
6. Your Rights and Controlling Your Personal Information
Choice and consent: By providing personal information, you consent to us collecting, holding, using, and disclosing it in accordance with this policy. If you are under 16, you must have your parent or legal guardian's permission. You may choose not to provide personal information, but this may affect your use of the website or services.
Information from third parties: If we receive personal information about you from a third party, we will protect it in accordance with this policy. If you supply personal information about someone else, you confirm that you have that person's consent to do so.
Restrict: You may restrict the collection or use of your personal information. To change your marketing preferences, contact us using the details below. If you limit processing, we will explain how that affects your use of our website or services.
Access and data portability: You may request details or a copy of the personal information we hold about you. Where possible, we will provide it in CSV or another machine-readable format. You may request that we erase personal information or transfer it to another third party.
Correction: If you believe information we hold is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to correct any inaccurate, incomplete, misleading, or out-of-date information.
Notification of data breaches: We will comply with applicable laws in respect of any data breach.
Complaints: If you believe we have breached data protection law, contact us using the details below. Provide full details so we can investigate. We will respond in writing with the outcome and the steps we will take. You also have the right to contact a regulatory body or data protection authority.
Unsubscribe: To unsubscribe from marketing communications, contact us using the details below or use the opt-out facility in our communications.
7. Business Transfers
If we or our assets are acquired, or if we enter bankruptcy, data may be transferred to parties who acquire us. Those parties may continue to use your personal information according to this policy.
8. Limits of Our Policy
Our website may link to external sites not operated by us. We have no control over their content or policies and cannot accept responsibility for their privacy practices.
9. Changes To This Policy
We may change this policy to reflect current practices. We will take reasonable steps to inform users via our website. Continued use of this site after updates constitutes acceptance of the revised policy. Significant changes, such as lawful bases for processing, will prompt us to seek renewed consent where required.
Lowther Loudspeaker Systems Ltd
Data Controller & Data Protection Officer: Martin Thornton
This policy is effective as of 17 September 2019.